Frequently Asked Questions

GiftCardsYouCanTrust.com is a platform dedicated to providing reliable and secure gift card options. We offer independent certification of gift cards to ensure they are easy to use, fraud-free, and guaranteed. Merchants should sign up for a review on GiftCardReform.com.

We purchase physical gift cards directly from the issuing merchant (e.g., store, restaurant, etc.) and test the end-to-end experience. Our rigorous testing includes purchasing gift cards, assessing security features, and evaluating consumer support in case of issues. We also redeem gift cards to ensure ease of use and flexibility.

We review physical gift cards from various merchants to comprehensively assess their performance and reliability. We primarily focus on national and large regional gift cards—those redeemable in multiple locations or popularly redeemed online. Currently, we do not test digital gift cards, as many national merchants use the same providers, resulting in similar experiences across the board.

Our reviews are conducted independently and without bias. Shelley Hunter, a leading expert in the gift card industry with over 15 years of experience, leads the review process to ensure accuracy and reliability.

If you encounter an issue with a gift card, refer to our detailed review for guidance on the problem-resolution process specific to that card. We outline the steps consumers can take and the support they can expect from the merchant.

No, there are no fees for consumers to access our reviews and information. Merchants pay for an independent review but are not allowed editorial control. They can only submit changes if we accidentally report inaccuracies. We aim to provide free, valuable insights to help you make informed gift card purchases.

We may occasionally update reviews to reflect significant changes in a gift card program, but generally, the reviews are repeated annually.

Yes! We welcome suggestions from consumers. If there is a specific gift card you would like us to review, please contact us through our website.

The best gift card to buy is the one you believe the recipient will most enjoy. Beyond that, our reviews highlight each gift card's best features and potential improvements. Please review the detailed posts for the gift cards you are considering to make your decision.

We appreciate your interest in joining our team of independent reviewers. Currently, Shelley personally trains a small group of reviewers to ensure the highest-quality output and attention to the details that matter most.